Grievance Redressal Mechanism under the Information Technology (Intermediary Guidelines and Digital Media
Ethics Code) Rules, 2021
If you wish to complain about our Services / the use of our services by others, please contact: firstname.lastname@example.org.
We will acknowledge your complaint by email within twenty-four to twenty-two hours, which will include a complaint number using which
you can track the status of the complaint. We will resolve the complaint within 15 days of receipt.
Grievance Redressal Mechanism under the Consumer Protection (E-Commerce Rules), 2020
We will acknowledge your complaint by email within twenty-four to forty-eight hours after providing you
with a ticket number that can be used to track the status of the complaint.
We will redress the complaint within one month from the date of receipt of the Complaint