Delivery Terms

  • These terms apply to all the products delivered by GameJila.
  • GameJila only delivers the product with the help of a logistics partner. We do not install or dismantle the item.
  • We encourage buyers to open and validate the packaging, condition, and specifications of the item at the time of delivery. Once accepted, the item cannot be returned or replaced.
  • We will not acknowledge any delivery-related issues brought to our notice after signing Proof of Delivery (POD) or beyond 3 working days.
  • GameJila is not responsible for the quality of the item being delivered unless it is transit damage.
  • We will make a maximum of 3 delivery attempts, failing which the order will be auto-canceled. Rescheduling on request of buyer/seller can be done within 3 days, failing which will also auto-cancel the order.
  • In case the buyer refuses to accept the item after it is being picked up from the seller, it will be returned back to the seller.
  • Once a return has been placed, we will attempt to schedule the delivery of the product back to the seller within 5-7 days. However, if the seller is unreachable beyond this time, the transaction stands canceled and the seller will lose claim to the product.
  • GameJila does not take the additional responsibility for picking up any product that is not mentioned in the order.
  • Open-box delivery is not applicable for orders from a different city.
  • Pick-up and Delivery are facilitated by our logistics partner.
  • We reserve the right to refuse to facilitate the transaction.
  • Ads with multiple inventory counts would be marked as sold once the available inventory becomes zero.
  • GameJila does not encourage any kind of tips to the logistics team.
  • Any additional charges for usage of lift/elevator while transporting the product must be undertaken by the buyer/seller.
  • Any charges levied by society for pick up or delivery of goods must be borne by the Seller / Buyer.
  • The provision of Doorstep service is dependent on the availability of lift service that can accommodate the goods and podium parking space.
  • Goods will be delivered up to the ground floor, in case the staircase space is insufficient for the movement of goods. Also, in case of passage/road leading to the location being narrow/not accessible for vehicular movement, goods will be picked up from/delivered to the closest point.
  • For a single ad containing multiple items, an additional convenience fee will be charged based on the weight type of every additional product.
  • Failure of cash on delivery (COD) payments after the delivery of items will result in disciplinary or judiciary actions.
  • Heavy items that require additional manpower over 2 people for pick up or delivery will be charged extra at Rs. 100/- per person.

GameJila Doorstep Offers and Discounts

  • Cashback

  • We may initiate cashback at times, the terms and conditions of which will change with every offer.
  • Cashback will be based on the final agreed price of the product between buyer and seller
  • Coupons

  • We may also introduce various coupons from time to time. The validity and conditions will be unique for each.
  • The discount applied for any coupon is limited by the net buyer convenience fee charged after reducing any other instant discounts if applicable.
  • Coupon-based cashback will be credited to the user's account within 7-10 days of delivery of the item.
  • Coupon-based promo cashback will be credited to the user's Cash Balance after the delivery of the item.
  • Instant Discounts

  • Instant discounts are applicable only for the Buy Now flow, if available.
  • Instant discount value does not include the buyer’s convenience fee.
  • Instant discounts can be combined along with the coupon-based discount. When combined the net discount applicable will not include the buyer convenience fee.
  • GameJila Storage and Shipment Service

  • The storage facility will be provided by our logistic partner for a period of 2 weeks from the date of collection of the item from the seller if needed.
  • When the product is in storage after a buyer rejects the order, the logistics partner will remind the seller at the end of 1st week to lower the cost of the product listed at the site.
  • If the product listed on the website is not sold within 2 weeks’ time, it will be returned back to the seller at the same address from where it was picked.
  • GameJila representatives might take images of Seller's product during pickup to depict the condition of the product during pickup and update it on the Sellers Ad later on.
  • The storage facility is available only for individuals and not for dealers.
  • If the seller opts for ‘Sell for me’, the following terms apply along with the above-mentioned points
    • GameJila will post an ad on behalf of the seller based on information and images collected at the seller’s place.
    • The item will be made available for display to potential buyers. If the seller opts for ‘Self Shipping’, the following terms apply along with the above-mentioned points:
    • If you do not provide accurate trackable shipment details then GameJila holds the right to cancel the transaction at any point.

Doorstep Local Transportation Terms

  • Doorstep Local Transportation is only available on Heavy items.
  • Doorstep Local Transportation is only available for shipping within a city, it does not include intercity transportation.
  • The online payment amount is non-refundable if cancellation is requested after the item is picked up.
  • If an item is not delivered due to the unavailability of the receiving party, the return cost will be paid for by the selling party.
  • GameJila does not take any responsibility for the quality of the item being delivered unless it's transit damage.
  • The number of items during pickup should match the number of items selected during online payment.


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