These terms apply to all the products delivered by GameJila.
GameJila only delivers the product with the help of a logistics partner. We do not install or dismantle the item.
We encourage buyers to open and validate the packaging, condition, and specifications of the item at the time of delivery. Once accepted, the item cannot be returned or replaced.
We will not acknowledge any delivery-related issues brought to our notice after signing Proof of Delivery (POD) or beyond 3 working days.
GameJila is not responsible for the quality of the item being delivered unless it is transit damage.
We will make a maximum of 3 delivery attempts, failing which the order will be auto-canceled. Rescheduling on request of buyer/seller can be done within 3 days, failing which will also auto-cancel the order.
In case the buyer refuses to accept the item after it is being picked up from the seller, it will be returned back to the seller.
Once a return has been placed, we will attempt to schedule the delivery of the product back to the seller within 5-7 days. However, if the seller is unreachable beyond this time, the transaction stands canceled and the seller will lose claim to the product.
GameJila does not take the additional responsibility for picking up any product that is not mentioned in the order.
Open-box delivery is not applicable for orders from a different city.
Pick-up and Delivery are facilitated by our logistics partner.
We reserve the right to refuse to facilitate the transaction.
Ads with multiple inventory counts would be marked as sold once the available inventory becomes zero.
GameJila does not encourage any kind of tips to the logistics team.
Any additional charges for usage of lift/elevator while transporting the product must be undertaken by the buyer/seller.
Any charges levied by society for pick up or delivery of goods must be borne by the Seller / Buyer.
The provision of Doorstep service is dependent on the availability of lift service that can accommodate the goods and podium parking space.
Goods will be delivered up to the ground floor, in case the staircase space is insufficient for the movement of goods. Also, in case of passage/road leading to the location being narrow/not accessible for vehicular movement, goods will be picked up from/delivered to the closest point.
For a single ad containing multiple items, an additional convenience fee will be charged based on the weight type of every additional product.
Failure of cash on delivery (COD) payments after the delivery of items will result in disciplinary or judiciary actions.
Heavy items that require additional manpower over 2 people for pick up or delivery will be charged extra at Rs. 100/- per person.
GameJila Doorstep Offers and Discounts
We may initiate cashback at times, the terms and conditions of which will change with every offer.
Cashback will be based on the final agreed price of the product between buyer and seller
We may also introduce various coupons from time to time. The validity and conditions will be unique for each.
The discount applied for any coupon is limited by the net buyer convenience fee charged after reducing any other instant discounts if applicable.
Coupon-based cashback will be credited to the user's account within 7-10 days of delivery of the item.
Coupon-based promo cashback will be credited to the user's Cash Balance after the delivery of the item.
Instant discounts are applicable only for the Buy Now flow, if available.
Instant discount value does not include the buyer’s convenience fee.
Instant discounts can be combined along with the coupon-based discount. When combined the net discount applicable will not include the buyer convenience fee.
GameJila Storage and Shipment Service
The storage facility will be provided by our logistic partner for a period of 2 weeks from the date of collection of the item from the seller if needed.
When the product is in storage after a buyer rejects the order, the logistics partner will remind the seller at the end of 1st week to lower the cost of the product listed at the site.
If the product listed on the website is not sold within 2 weeks’ time, it will be returned back to the seller at the same address from where it was picked.
GameJila representatives might take images of Seller's product during pickup to depict the condition of the product during pickup and update it on the Sellers Ad later on.
The storage facility is available only for individuals and not for dealers.
If the seller opts for ‘Sell for me’, the following terms apply along with the above-mentioned points
GameJila will post an ad on behalf of the seller based on information and images collected at the seller’s place.
The item will be made available for display to potential buyers.
If the seller opts for ‘Self Shipping’, the following terms apply along with the above-mentioned points:
If you do not provide accurate trackable shipment details then GameJila holds the right to cancel the transaction at any point.
Doorstep Local Transportation Terms
Doorstep Local Transportation is only available on Heavy items.
Doorstep Local Transportation is only available for shipping within a city, it does not include intercity transportation.
The online payment amount is non-refundable if cancellation is requested after the item is picked up.
If an item is not delivered due to the unavailability of the receiving party, the return cost will be paid for by the selling party.
GameJila does not take any responsibility for the quality of the item being delivered unless it's transit damage.
The number of items during pickup should match the number of items selected during online payment.