Frequently Asked Questions



To place an order on GameJila, select the product you wish to buy, and click on ‘Add to Cart’.

You can add as many products as you want.

While placing an order, we will provide you with the choice to continue with the saved address or enter a new one. Just click on 'Add New Address'.

Yes, you can.

You can pay using a credit card, debit card, or UPI.

You will pay for the price of the item and delivery charges ( If applicable ).

It may take anywhere between 7 to 14 days.

You can cancel your order anytime before it reaches your doorstep. But if you request a cancellation after order dispatch, we will deduct the delivery charges from the refund amount.

To cancel your order, go to “My Orders” and select ‘Cancel Order’ with valid reasons.

No, you do not have to pay to cancel your order. But if you request a cancellation after dispatch, we will deduct the delivery charges from the refund amount.

To return a product, to “My Orders” and select ‘Return’.

No worries. Place a return request for the product. Make sure to keep the invoice and packaging intact. We will refund the entire amount after our logistic partner collects your order.

When a buyer requests cancellation or return, the refund is automatically generated from our end. The amount must reflect in the same account in 3-7 business days..

In cases where your account does not reflect the balance after 3-7 business days, please contact the customer care of your bank. Quote the reference number (sent in the mail/notification) to find out the transaction status. Some nationalized banks may take more time than usual. If your bank cannot locate the refund, please dispute the transaction as 'refund not processed'. Then, they will see a pending refund and follow the path back to our payment processor to locate the refund.

Yes, you can rent any game we have on our platform.

You can either pay for per game, per month basis or buy our subscription plan. Subscribing with us has added benefits. To know more about our subscription plans, click here.

Yes, you can pay using your credit card, debit card, or UPI id.

You can rent a game for as long as you want. We do not have any limitations.



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